Delete your account in Cruise Scope
In Cruise Scope, open Settings → Privacy & account → Delete Account. Review the notice, type DELETE, and choose Delete permanently. This deletes the full enrolled account, not only the app data on your device, and signs the account out.
Request deletion without the app
Email [email protected] and use the subject Cruise Scope account deletion. State that you want your Cruise Scope account and associated data deleted. To help CCI locate and protect the correct account, include the display name used in Cruise Scope and, if available, the sailing or approximate enrollment date and device type.
Do not send a password, access code, session token, payment information, precise location history, or copies of private photos. CCI may ask for limited additional information needed to verify the request before deleting an account. After verification, CCI will process the request and email confirmation when deletion is complete.
What deletion removes
Deletion removes the account identity, active enrollment, sessions, private location and breadcrumb records, passenger reports and Share a Moment submissions, photos, private Help and feedback, linked diagnostics, consent records, and any historical Lido-linked records associated with the account.
What may be retained
CCI may retain de-identified aggregate intelligence that cannot reasonably be linked back to the deleted account and pseudonymous security audit records needed to prevent abuse. After deletion, those audit records no longer have an account identity mapping. Information required for a legal obligation, dispute, or security purpose may be retained only as reasonably needed for that purpose.
CCI does not apply one fixed retention period to every category of information. Retention depends on the information and the legitimate purpose described in the Privacy Policy.
Questions
For help with deletion, contact Chris Cruise Intelligence LLC at [email protected] or visit Support.